/SUPPORT DIGITAL DOOR LOCK
SUPPORT DIGITAL DOOR LOCK 2018-04-14T10:43:35+00:00

SUPPORT

DIGITAL DOOR LOCK

SUPPORT

DIGITAL DOOR LOCK

Frequently Asked Quotation (FAQ)

Initial master password is set ‘1234’. It can be changed according to the user manual

There are 2 ways. First, you can use a 9 volt battery to charge up the door lock at the 9 volt contact point to power up the door lock. Then you can use your card, password or fingerprint to enter. Alternatively, if you are using a mortise type door lock, you can use the given mechanical keys to unlock the door lock

Standard mechanical keys given are 5. There are 3 types of cards : RFID Card, Hand phone sticker and Hand phone key tag. You will receive 2 of each type of cards.

Yes, all our prices includes installation & GST.

Using 8 batteries, 9 ~ 10 months for 10 per day usage. It can be shorter or longer depending on the usage.

Yes, The lock operates standalone on batteries so a power failure will not affect its operations.

No. Although an exposure to a minute amount of water is harmless, the door lock is designed to be used indoor or under the shelter.

Firstly, the may occur when the fingerprint is positioned differently as compared to when you register it. For the fingerprint to be detected, the difference must not to when you register it. For the fingerprint to be detected, the difference must not exceed a certain tolerance. Please try again with different fingerprint positions.

Secondly, due to genetic differences lines so the system may have difficulty detecting the fingerprints. If that is the case, the person can the password or the emergency key to open the door.

Yes, our door locks have 1 year of full warranty and the second year of warranty will cover parts. i.e change of parts is covered but labor and transportation will not be covered.

Authorized distributor (Hanman) will continue to provide technical support over the phone. If on-site servicing is required, there is a minimum charge of S$80.

1. slamming of door may cause impacts and damages the motherboard in the door lock, and such actions will not be covered under the warranty. Customers are advised to install a door closer as prevention.

2. battery leakages in the battery compartment may affect the motherboard too. Remember to inspect your battery compartment every 2 to 3 months.

Alarming of unknown melody intermittently, very rapid draining of batteries and problem in locking and unlocking mechanism are some common symptoms of malfunctioning motherboard.

Smart Lock Requirement Checklist

Requirements
for all doors

Automatic Door Closer
  • All doors must come with a automatic door closer
  • The door thickness must be within 38mm to 80mm (normal standard for HDB and Condo), have to check for landed properties

Door with Grill Gates
  • Houses fitted with grill gates must have a minimum distance of 70mm between the door and the gate handle

Requirements for
doors with pull handles
for SHP-DP728
  • The distance between the handle and the edge of the door must be minimum 110mm
  • If less than 110mm then relocation of handles is required, patching would be done by wood putty and screw hole covers

Requirements for
doors for SHP-DH525
  • Door lock with Handles requires at least 110mm clearance from door edge     

Requirements for
doors 
with thumb
press handles
  • After replacement with Samsung 
lock, patching would be done at the area circled with wood putty or screw hole cover

Why should not buy PI (Parallel import)
version of Samsung door lock?

Since we are the sole official Samsung door lock dealer in Singapore and Malaysia with the direct contact info +65 6564 4704, we often got numerous phone calls complaining their door lock purchases; the worse thing is that they couldn’t find contact number for the technical supports such as installation, door lock setup inquiries and so on.

Main Issues

We figured out that some Samsung door locks sold on either Q0010, eBay or Amazon are coming from Korea. These parallel import door locks are not authorized to sell in Singapore and Malaysia, Samsung hasn’t allowed these sellers. For the above reasons, the parallel import door locks are not eligible for any technical assistance including in-house technical supports from SamsungDigitalLife.com and product parts supports from Samsung SDS (formally known as Samsung Ezon).

The following clues are the sign of unauthorized Samsung door locks

  • Product and package wordings are written in Korean.
  • Missing hard covered original English manual.
  • Does not support English voice prompt; literally, these door locks speak Korean.

Furthermore, the PI version Samsung door locks are designed for Korea normal dry weather; these door locks are not suitable for high humidity weather. Under the humid temperature, PI version door lock may cause product malfunction. Of course, people who purchased PI version won’t get any official technical support.

ENGLISH VERSION

KOREAN VERSION

English version with English wordings and manual for use in Singapore and Malaysia.

Korea version with Korean wordings and manual for domestic use in Korea.

Lock opening mechanism is not modified because door in Singapore / Malaysia is opening Inward.

Lock opening mechanism is modified because door in Korea is opening outward.

5 Override Keys

2 Override Keys

Connectable to
Wireless Smart Home.

Not Compatible
for Smart Home

24/7 Technical Support and warranty from Local Authorised Distributor (Singapore & Malaysia) & Korea SAMSUNG SDS.

No Technical Support and warranty from Local Authorised Distributor (Singapore & Malaysia) & Korea SAMSUNG SDS.

IDA license approved
to be used in Singapore.

SHP-DP720, DP820 & DP920 with Bluetooth application do not have IDA license not approved to be used in Singapore.

  • No IMDA license for Bluetooth communication
  • Insufficient spare parts
  • Poor workmanship
  • No master pin verification for registration
  • Limited accessories (e.g., 2 overriding keys)
  • Korean language in wording display and user manual
  • Limited warranty/service
  • Incompatible with Samsung Connect (DP728) – Because the firmware of DP728 is upgraded by Hanman before it is delivered to the customer house to install
  • Bluetooth function of such door locks could be blocked by the manufacturer

Care for your Samsung Digital Door Lock
By Using Suitable Battery

Always use 8 AA Alkaline
batteries for all
Push Pull models.

Replace all batteries
once Low Battery Indicator appears.
(Avoid using different brands,
old and new batteries together)

Recommended
Energizer or Duracell
(Check the battery expiry date)

Don’t use Heavy Duty or
Rechargeable battery.

Use 8 batteries for all Push Pull models and models paired
with Smart Home Device.
(Use 4 batteries for other models)

Unlock your Samsung Digital Door Lock from
Outside using 9V Battery or Overriding key

While connecting a 9V battery
to the contact point, use fingerprint,
card or password to unlock your doorlock

Use any of the given override keys
to unlock your door lock by opening the
latch at the bottom

To avoid any further inconvenience Replace all batteries once Low Battery Indicator appears. (Avoid using different brands, old and new batteries together)